Credit packs are digital content that is delivered immediately. If you have not used any credits from a pack, you can ask for a full refund within 14 days of buying it. If you have used some, we will refund the unused credits in proportion within those 14 days.
A monthly plan renews automatically each month until you cancel. You can cancel at any time with Manage plan: you keep the plan, and its credits, until the end of the month you have paid for, and you are not charged again. If you were charged for a renewal and have not used any of that month's plan credits, write to us within 7 days of the charge and we will refund it. We do not refund a month that has started and been used, except where the law requires it or where you were charged by mistake. Unused plan credits expire when the plan renews or ends and are not refunded; credits from credit packs are never affected.
Instant EFT payments (Ozow). A refund of an Instant EFT payment is paid back, in rand, to the bank account the payment came from, and can take a few working days to arrive. The refund rules above apply in the same way.
Payments through Kora. A refund of a payment made through Kora is paid back, in the same local money, to the way the payment was made, and can take a few working days to arrive. The refund rules above apply in the same way.
Changing plan. A move to a smaller monthly plan starts at your next renewal and nothing is refunded for the current month. A move to a bigger plan is charged at once for the rest of the month at the difference in price, and the extra credits are added at once for that part of the month.
A step is charged only when it finishes. If a job fails because of a technical fault on our side, the credits reserved for it are returned to your balance automatically. If a result is unusable because of a fault, write to us within 7 days and we will review it and, where it is our fault, return the credits.
Results are generated by AI and vary from run to run. Not liking a creative result is not, on its own, a fault, but tell us and we will look at it fairly.
If you were charged twice or by mistake, we will refund the extra payment in full.
Email [email protected] with the email address on your account, the date and the amount. We reply within 5 working days. Refunds go back to your original payment method (card refunds through Stripe) and usually arrive within 5 to 10 business days.
Please contact us before disputing a payment with your bank. We resolve genuine problems quickly.
This policy does not affect any rights you have under the law where you live.